TERMS
Shipping, Returns & Exchanges
READ BEFORE PURCHASE
SHIPPING RATES
Worldwide shipping available.
DOMESTIC
Flat rate shipping on all orders.
INTERNATIONAL
Pricing based upon shipment weight. Duties and taxes may apply.
ORDER PROCESSING
Please allow up to 7 days for order processing. Once shipped, a tracking number will be sent to your email entered at checkout.
DOMESTIC DELIVERY
Please allow 2–5 business days after shipment.
INTERNATIONAL DELIVERY
Please allow an additional 10–15 days after domestic delivery window.*
- —We are not responsible for lost, stolen, or undelivered packages.
- —If your package is marked delivered but not received, open an investigation with the carrier directly.
For order inquiries, email support@canidie.com
ALL SALES ARE FINAL
We do not accept returns.
EXCHANGES
Size exchanges are accepted under the following conditions:
7
Day window
Exchange requests must be submitted within 7 days of confirmed delivery.
01
Size only
Exchanges are limited to size changes on the same item. No product substitutions.
?
Subject to stock
Exchanges are fulfilled only if the requested size is available at the time of request.
ITEM CONDITIONS FOR EXCHANGE
- —Unwashed
- —In the same condition as it was received
- —Original tags attached if applicable
- —Items not meeting these conditions will not be processed
HOW TO REQUEST
Contact us with your order number, item name, current size, and requested size. Requests submitted after the 7-day window will not be accepted.
* International delivery estimates begin after the domestic delivery window closes. Delays due to customs processing are outside our control.